Though this is not the mainaspect for you to identify a trustworthy cloud hosting company from a bad one or a reseller from an actual provider, being able to call and talk with a live person is a sign that you aren't using the services of a one-person company and that you will be able to reach someone whenever you're in need of support. The telephone support for hosting services may range from basic to experienced, therefore the problems which can be resolved through a call differ based on the specific supplier. Generally, these issues are more basic and include billing or 1st level technical issues as more difficult tasks generally need a support ticket where both you and the sysadmins can follow what is going on with a given situation. Nevertheless, having the option to phone call your service provider will save you considerable time and efforts for the multitude of small issues which may eventually appear when you manage your web hosting account.

Phone Support in Cloud Hosting

All our cloud hosting plans offer phone support 14 hours per day even on public holidays, therefore if you don't have an account yet, you'll be able to give us a call and learn more about our solutions or whether we will meet the system requirements for your websites. For your benefit, we have local phone lines in the United States, Great Britain and Australia, so you will be able to call the telephone number which is closer to you. In case you're a current customer, we will assist you timely with all of the general and billing matters and with numerous tech issues to save you time and efforts - we acknowledge the fact that in some cases it is quicker to talk to a live person so as to get things done instantly. Of course, some matters simply cannot be taken care of on the telephone, so if this is the case you will have to take advantage of our ticketing system.

Phone Support in Semi-dedicated Hosting

When you need more details for the Linux semi-dedicated hosting services that we offer, you'll be able to call any of the three support lines that we have across the globe - in the U.S.A., the United Kingdom and Australia. By doing this, you're able to check in advance if our services are suitable for your web sites. If you're already our client and you've got a semi-dedicated account, you are able to contact us over the phone for fourteen hours every day about any billing or general matters. For entirely technical problems you will have to take advantage of our ticketing system so as to get in touch with our tech support because someissues simply require more time to be solved, still we can assist you on the phone with a lot of minor tech issues as well, saving you the time and efforts.