If you ever face a problem with your site and are incapable of tackling it yourself, ask the respective hosting provider’s client service staff to help you get the website back online. A quick resolution would be best, but many companies answer within 24 hours or even more, particularly if you’re working with a hosting reseller. Even if your problem can be resolved without much effort, your site may not work correctly or it may not be reachable whatsoever for a prolonged span of time, so you may lose prospective customers as it’s highly unlikely that anybody will ever go back to a faulty site. With this in mind, you ought to make sure not only that you can get in touch with your hosting company, but also that they can reply and help you in a well-timed manner. If a web application update does not proceed as planned or you erase something by chance, for instance, the website should be restored swiftly so as to avoid prolonged downtime.

One-Hour Response Guarantee in Cloud Hosting

Our guaranteed maximum response time for any trouble ticket that you open or any e-mail that you send is just 1 hour, even if you contact us on weekends and official holidays. Regardless of the nature of your problem or enquiry, we’ll lend you a hand right away and will supply you with the needed info to solve any problem with your sites. The real response time usually does not exceed 15 to 20 minutes, which is why you can just forget about waiting for hours on end to get a problem resolved or even worse – waiting around one whole day only to obtain a reply that more information is needed while nothing’s solved. We will assist you without any delay simply because we realize precisely how costly time can be in the dynamic electronic space. The 1-hour response time guarantee applies to any technical or billing enquiry that you might have associated with our Linux cloud services.

One-Hour Response Guarantee in Semi-dedicated Hosting

We guarantee that if you post a technical support ticket through your hosting Control Panel or send an email related to your semi-dedicated server, you’ll obtain a reply within less than sixty minutes. You can get in touch with us whenever you need with regards to technical, billing or general issues and since we will be at your disposal day and night, you will always receive assistance without delay. Based on the specific question or issue, we’ll give you more information, rectify the obstacle if it’s been caused by something that is within our reach or tell you what steps to take if you have to update a specific setting for an app that we do not have access to. You can just forget about waiting around for a whole day for each reply. Actually, in the majority of cases we answer emails and tickets within 20 to 25 minutes max.