A live chat is one of the methods of communication offered by some web hosting companies as part of their support service. Depending on the service provider, the chat is used for billing, pre-sales and/or tech support. This way of communication is faster compared to a support ticket and it makes it much less likely to misunderstand or misspell something compared to a phone call with a representative. Furthermore, if the problem that you have requires some time to be reviewed and resolved, you'll be able to do something else in the meantime rather than just waiting, as you'd have to do if you call. You can also employ a live chat assistance service totally free as long as you have world wide web accessibility even when your hosting supplier is situated in a different country and they don't have a local telephone number that you can call.

Live Chat Support in Cloud Hosting

As we acknowledge the fact that a number of issues are easily resolved if you speak with a live person, we provide a live chat service for all of our potential and current customers. Our chat is accessible every single day and our customer care agents will assist you with a variety of questions and situations. In case you aren't our client yet, you are able to learn more about our cloud hosting packages and the web hosting environment in general in order to make sure that your web sites will operate efficiently on our servers. In case you already have an account and you've got some questions or you have any issues with some of our solutions, you can get in touch with us through the live chat and we will provide the necessary information or help you troubleshoot the problem. You'll have to open a support ticket for certain problems that need more time or the assistance of a sysadmin, still for a lot of basic problems you can receive help right away.

Live Chat Support in Semi-dedicated Hosting

We have live chat support that is available to all of our potential and active customers. If you're searching for a new web hosting account, you are able to chat in real time to one of our representatives and get more details about our Linux semi-dedicated hosting services in order to choose the optimal package for your web sites. In case you already have an account with us, we'll assist you in a very timely manner with general, billing and first-level technicalissues. Although in some cases you will have to open a ticket as there are issues that can't be resolved on the live chat, we will be able to help you with various basic tasks, for instance setting up an e-mail account in an email client or redirecting one domain to another one. In this way, you'll get prompt assistance and you'll save a lot of time.