If you’ve purchased a web hosting plan and you’ve got certain questions in regards to a specific feature/function, or in case you’ve bumped into a certain difficulty and you require help, you should be able to touch base with the respective customer service staff. All hosting companies deploy a ticketing system irrespective of whether they offer other means of contacting them aside from it or not, as the best way to tackle a problem most often is to use a ticket. This communication method makes the responses exchanged by both parties easy to follow and permits the client care staff members to escalate the issue in case, for instance, a sysadmin should intervene. In the general case, the ticketing system is part of the billing account and is not directly linked to the hosting space, which means that you’ll have to have no less than 2 different accounts to get in touch with the customer care team and to actually administer the hosting space. Incessantly switching from one account to another could often be a burden, not to mention the fact that it takes quite a lot of time for the vast majority of hosting providers to answer ticket requests.

Integrated Ticketing System in Cloud Hosting

Our Linux cloud services come bundled with an integrated support ticket system, which is included in our custom Hepsia Control Panel. Unlike other analogous tools, Hepsia allows you to manage everything associated with the hosting service itself in the same place – payments, web files, e-mails, support tickets, etc., eliminating the need to log in and out of different admin interfaces. If you have any technical or pre-sales questions or any difficulties, you can open a ticket with just a few clicks of the mouse without having to leave your Control Panel. In the meantime, you can choose a category and our system will offer you a variety of help articles, which will supply you with more info and which may help you solve any given problem even before you submit a ticket. We guarantee a trouble ticket response time of no more than 60 minutes, even in case it is a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Hosting

If you have opened a semi-dedicated server account with our company and you want to touch base with our help desk support staff representatives, you’ll be able to send a support ticket directly from your Hepsia hosting Control Panel instead of using an entirely different client support platform like you will need to do with most web hosting companies out there. Our integrated ticketing system will enable you to send a new ticket without any hassle and to go through older tickets using an intelligent search filter. In addition, you will be able to read the relevant knowledge base articles that our system will present you with on the basis of the problem category that you choose for your new ticket. You can accomplish all of these operations without signing out of your Control Panel at any moment, which goes to say that in case you experience any issue or have a query, you can contact our technicians and fix the given problem in no more than sixty minutes using one single support platform.