The client support that you will receive from your cloud hosting supplier is really important, regardless if you have pre-sales questions and you aren't a client yet, or you have a technical issue with a current account. Timely and accurate information about a question or a problem will save you lots of time and efforts, not mentioning that this is usually an indicator that you're ordering from a genuine web hosting provider not from a reseller. If you buy a hosting account from a company that does not own its servers and it cannot access them right away, it's quite possible that you will wait for a few days so as to get a reply to any kind of question, therefore your web sites may remain offline for quite a while. However, a company that offers numerous means of communication and has a tech support team that is available any time will assist you to right away and help you minimize or completely avoid any kind of downtime and possible losses.

24/7 Customer Support in Cloud Hosting

All our Linux cloud services include 24/7/365 pre-sales, customer and technical support, so regardless of whether you're inquiring for our solutions before you make a purchase or you are an existing client and you have any question or a difficulty, you are able to contact us any time, including holidays and weekends. We have multiple channels to contact us - several phone lines around the world for your convenience as well as live chat support for billing, pre-sales and general questions; e-mail messages and support tickets for more technical issues or any matters that require longer time to analyze and handle. Unlike many other website hosting suppliers, our trouble tickets come with a warranted maximum response time of just one hour, so regardless of what your trouble is, it will be resolved in a timely manner and you won't waste days in order to have something fixed.

24/7 Customer Support in Semi-dedicated Hosting

Regardless of the semi-dedicated server that you pick, you can take advantage of our 24/7 support services even on official holidays. All of your sites will be available all the time and so will we. With a lot of connection options, you are able to choose the best way to get in touch with us and inquire about our services in case you don't have an account yet, or request support in case you're already one of our customers. You're able to give us a call, have a chat with a live consultant, send an e-mail or open a ticket from the Help section of the Hepsia web hosting Control Panel. The last two options come with a one-hour response time guarantee, although it rarely takes more than 20 minutes to receive assistance irrespective of the nature of the trouble. Using our customer and tech support services, we will be there for you when you need us, not a few days after that.

24/7 Customer Support in VPS

In case you've got a Virtual Private Server through our company, you will be able to contact us 24/7 for every server-related issue or fordifferent difficulties and / or questions about the pre-installed software your server is equipped with. If you haven't ordered a virtual private server package yet, you are able to find out much more about our solutions by giving us a phone call or by using the live chat service. For more technical problems, you will be able to send an e-mail or open a support ticket through your billing Control Panel and you will get assistance within a maximum of 1 hour no matter the time of the day, even on holidays and weekends. The actual answer time normally doesn't extend past thirty minutes. If you'd like to have assistance with third-party software, you will be able to use the Managed Services upgrade which you can include to each and every VPS package and our admins can help you with any installation or troubleshooting problem you have encountered.

24/7 Customer Support in Dedicated Hosting

We know how important it is to get prompt support in general, let alone if you operate a whole server, so each dedicated server that we offer comes with 24/7 support with 1-hour reply time warranty whatever the problem. This service is 100 % free for any type of problems with the server or the software that was installed from our admins through the setup, therefore you're able to get in touch with us as many times as you wish, even during holidays. You can either open a trouble ticket from your billing section or you can send an email message, and the actual answer time for either of these rarely exceeds thirty minutes as we have administrators available 24 / 7. In case you need general info about our servers or you've got some billing question/issue, you may also call one of the local telephone numbers we have on three different continents or you could employ our live chat service and speak to an agent online. For third-party software assistance, we offer you a Managed Services upgrade, which you will be able to include to your server package through the billing Control Panel.